I have a session booked with you but its raining outside? Saima will contact you a couple of hours before your session to discuss your options. You can either reschedule your session or we can do your session inside.
What are your hours? We are a residential studio and we like to spend quality time with each and every client. Therefore, we do not maintain regular hours and are available by appointment only. Typically sessions are held Thursday and Friday. Saturday appointments are available on a limited basis. See Session Prices for more information.
Can I to see your work and look at your albums in person? Sure! We would love for you to see our work in person. Please setup an appointment with Saima. 763-565-6789 or email firstname.lastname@example.org
My child’s school team needs team photographs done, do you do team pictures? Yes! We have a sports/activity pricing available, have your coach or administrator contact us.
I want a session done at my home. Is that possible? Yes! Saima loves to go different places. What is more special that at your home too! Contact us and we’ll discuss your session.
When do I pay for the session? When the session is held, typically at the end so we know how many add ons. We take cash, checks and all major credit cards. Also due at your session is a minimum order of $175. $175 will be credited towards your account and can be used on any prints, digital images or other products Saima’s Photography offers.
How long do proofs stay online? 30 days from when they are posted online.
What happens to the proofs after 30 days? Any unordered files are deleted.
When will my proofs be posted online? About 1-2 weeks.
My organization is looking for donations for a fundraiser, can I contact you? Sure! We love to support our community. Typically we give a gift certificate for one free base studio session.
I need to order another print from my session but it is no longer online, can I still order? Yes! Providing you originally ordered the image as a print (or in an album) it is available for reprints. You can call or email Saima with the size and jpeg file name (SP8####.jpg). The file name is on the back of all non mounted prints. If you can’t find the file name you can describe it to Saima and indicate what size your originally ordered. You can also order online through the reorder gallery under Client Sessions, which is usually the last gallery. There is an archival fee if the session is older then 6 months.
Do you touchup all the images I’ve ordered? We do general touchups (ie bug bites, stray hair, minor blemishes) on the larger prints (8×10 or bigger). It is best to put a note in your order or send a separate email if you’re concerned about a particular touchup.
I want to order Holiday Cards, how do I do this? We offer designer cards that are already designed, you just pick out the images you would like to be plugged in and the family greeting you would like.
I don’t see a design I like for Holiday Cards, now what? We can custom design a card for you! Just let us know what size card you would like, what images you would like on the card and what kind of greetings you would like. If you have a style you like or any ideas let us know that as well. Saima will design two cards for you to pick from by showing you them on the proofs gallery. There is a $10 design fee for custom design work.
I’m concerned about the cropping of an 8×10. The online ordering system will show you what a crop of any size would look like but it is a dead center crop and not always the best crop for the image. You can create a custom crop using our online system for the size you order. Saima’s Photography reviews all images before they are sent to the lab and we will adjust the cropping as necessary. If you are concerned please leave us a message on your order or send us a separate email.
I like the effect you did on one of my proofs is it possible to have that effect on another image. Yes, just let us know when you order or email us and we can post that image with the effect on the proofs.
Do effects cost more? No
I want a collage of some of my images. Can I do that? Answer: Yes! We offer predesigned storyboards that you can find in the online proof ordering system.
What sizes are the storyboards? The storyboards are typically 10×20 size.
Can I order a different size collage then a storyboard? Yes! Saima can design a collage (11×14 or bigger) out of the images you choose. There is a design fee for this service.
How do I get the prints I ordered? All orders will be shipped to you. Shipping is added onto your order at the time of checkout.
How long do prints take? Typically prints take 3 weeks.
What if I want my order sooner then 3 weeks? We offer a ‘Rush’ service that will directly deliver your order to your home within 2-3 business days.
Are there any discounts or coupons available? Yes! Everyone receives 10% off their entire order if you order within the first 14 days when your proofs go online. The end date of discount is automatically tracked by our system online.
Can I use my prints for Facebook or other websites? No, all photos are copyrighted by Saima’s Photography and scanning or copying Saima’s work in any way is illegal. For an additional fee, a single high-resolution image file can be purchased and used on Facebook or other sites.
How can I get a picture on facebook from my session? For each 8×10 or larger print you order you get one low resolution image with the Saima’s Photography logo on it. If requested Saima will post on the Saima’s Photography Facebook business page. You should request a Facebook image to be posted when you place your order. We will notify you via email when it has been posted so you can tag yourself.
What if I don’t order an 8×10 or larger print? Can I still get an image on Facebook? Yes! You may buy a single high resolution image file and use it on Facebook.
I want a digital file for Christmas cards, can you give me the file so I can have them printed somewhere else? Sure! We offer a single high resolution image file you can purchase.